Performance Culture — Build Teams That Deliver

A performance culture doesn’t happen by accident—it’s designed. Learn how to set the standards, systems, and rituals that make high performance sustainable across your organization.

How do misaligned metrics hurt performance?

They waste time and effort on work that doesn’t matter.

Teams chasing metrics that don’t connect to strategy may deliver impressive-looking numbers that have no real business impact. This drains energy and focus from the KPIs that actually drive results.

What are misaligned metrics?

KPIs that don’t support the company’s core goals.

Misaligned metrics are those that look good in isolation but don’t move the business toward its strategy. They can cause teams to optimize for the wrong outcomes, waste resources, and create conflicting priorities.

Why one owner per KPI?

It removes ambiguity and ensures someone acts when the metric moves.

When multiple people share responsibility, accountability blurs — a phenomenon known as social loafing. Assigning one owner to each KPI ensures that someone is directly responsible for tracking, interpreting, and acting on changes. This clarity speeds response times and keeps important metrics from slipping through the cracks.